We kindly ask that any changes or cancellations are made 24 hours before your scheduled appointment.

If you cancel or modify your appointment with less than 24 hours’ notice it is considered a “Late Cancellation”. Late cancellations will be subject to a fee of 50% of the total cost of your scheduled appointment.

All guests who arrive late or do not show up for their scheduled appointment will be charged a no-show fee of 50% of their total service amount. This fee is not refundable.

If you are more than 15 minutes late for your scheduled appointment and have not given notice, you will be considered a “no show” and charged the 50% no-show fee and your appointment will need to be rescheduled.

As a courtesy, appointment confirmation messages are sent 3 days, and 48 hours in advance of appointments by both SMS and email to the contact information given at the time of booking.

Failing to respond to those messages or not confirming your appointment does not count as canceling your appointment. To avoid a cancellation fee, you must cancel your appointment more than 24 hours before your scheduled appointment time.

We understand that sometimes small adjustments here and there may be needed to reach your hair goal.

If ever you do not fully love your hair, don’t hesitate - reach out.

We ask that you please reach out to us within 3 days of your original service so that we can do everything we can to have you feeling and looking like your very best self.

All redo appointments must be scheduled within 10 days of original service so you must contact us as soon as possible.

Most re-do changes are free of charge, depending on what is needed. There are no refunds.

We do not offer refunds or returns on products, tools, accessories, or services. Including hair extension services and hair extensions.

Products bought through HBL that are deemed defective can be exchanged within 7 days of purchase if unused. Products purchased through D Allens will follow D Allens return policy.

While many of our guests are deeply respectful of our time, it is unfortunate that there are some who do not respect the appointment process.

We are deeply fortunate to serve many guests, some of which wait several weeks for an appointment.

We kindly ask for your up-to-date credit card information to ensure your scheduled booking, and in order to protect our valuable time. For more information, please refer to our cancellation policy.

*Credit Card Security – Credit Card Storage, Reservations and Merchant Processing: Our booking system is proud to be Level 1 PCI compliant–the highest form of credit card security in the industry–which means that we encrypt all customer credit card data stored in our system.

HBL is located at 2515 Old Whittlesey Rd, Columbus, GA, inside D'Allens Salon. Upon arrival, please inform the receptionist that you are there for Lisha.

The front parking lot can get quite full at times. Guests can also utilize the parking on both sides of the building.

If this is your first time visiting, it is likely, you have booked a consultation with me. I kindly request that you bring along some inspirational photos of hairstyles to try and also some photos of hairstyles that you do not like. During the consultation, I will ask you about your hair history for the past 5 years, and I would greatly appreciate your honesty. Using unprofessional hair products can be harmful and can cause discomfort, irritation, and even hair loss when mixed with professional products. During the consultation, I’ll be able to ensure adequate pricing and timing for your first service. I kindly ask you to come with clean and smooth hair. Sometimes when the hair is dirty and curly, it can prevent me from recognizing problematic areas of your hair.